About the products
What’s the difference between buying from your Amazon store vs. HomebuildersHardware.com?
Great question! The products are exactly the same.
But when you order through HomebuildersHardware.com, you get a more hands-on customer service experience that we cannot provide for orders placed through Amazon and our other outlets.
Orders made directly through our website receive:
- Guaranteed shipping of your order on the same day it is ordered (as long as it’s ordered before 4PM Eastern)
- Special seasonal offers
- New products will always be showcased on our website before other outlets.
- When you purchase in bulk, you get much better pricing!
Will your finishes match the same finishes as other brands?
Yes. All hardware manufacturers who comply with ANSI standards must have matching finishes. Since we only carry hardware that complies with ANSI standards, all of our hardware will match the same finishes as other manufacturers.
Can I replace my Baldwin or LCN model with your version?
Often you can. On each product page, we note whether it can replace other competitive models.
Where are your products made?
Our preferred manufacturer, Lawrence Hardware, has been in business since 1876. Their manufacturing facilities in Canada and China adhere to ISO 9001 standards. In the hardware industry, this is recognized as the highest quality attainable by manufacturers.
Our customers have praised Lawrence Hardware as equal or better than popular name brands.
Can you help me figure out which product is right for my project?
Absolutely! We love helping you get the job done. Just give us a call at
1-888-737-6515
sales@homebuildershardware. We’re open for inquiries Monday – Friday until 4:00pm.
How are you able to offer both high quality products and reasonable prices?
We’ve invested a lot of effort over the past decade or so to build a longstanding and unique relationship with our preferred manufacturer, Lawrence Hardware.
Our goal is to give hardware professionals, small businesses, and serious Do-It-Yourselfers the kind of great prices for top-tier hardware that are usually only available to large companies. Giving your hard work an edge means durable, reliable hardware at seriously competitive prices. Apply for further Bulk Discounts in the Partner Rewards Program.
Orders
Do you offer discounts for schools and non-profit organizations?
Yes. Maintenance managers, including for schools and non-profit organizations, are able to receive special discounted pricing on their orders. Please have your maintenance manager or repair professional visit our Pro Pricing program to get started (it’s free).
What forms of payment do you accept?
We accept all major credit and debit cards, eChecks, Money Orders, and wire transfers. Please note that since we are an online-store, we can only ship once we receive payment in full.
In the event of an extremely large order, please contact our office and we will discuss terms with you.
What is your 100% money-back guarantee?
We are so sure that your hardware will not fail that if you install the product and use it as per its intended usage, and it still fails, we will either replace it for free or refund 100% of your purchase price. This will give you the peace of mind in making the right choice in purchasing our products.
What’s your return policy?
We have a no-hassle 30-day return policy. We fully understand that not every product will match every application. If the items you purchased were not the right match for your project, you can ship them back to us for a full refund, no questions asked.
Need more details? Read about our return policy.
Are there discounts for purchasing in bulk?
Yes! Homebuilders Hardware gives you access to bulk discount pricing that’s normally reserved for mass orders by commercial architects and builders.
Shipping
What is “Same-Day Shipping” exactly?
If a product is eligible for Same-Day Shipping, it ships out of our New York warehouse the same day you ordered it! No long waits from overseas drop-shipping or backlogs.
If you ordered after business hours, it ships the next business day.
Products without Same-Day Shipping usually still ship within just a few business days of your order. This is faster than most hardware outlets online today that take 1-2 weeks to ship!
Is there an option for expedited shipping?
Certainly! We understand that time is of the essence with hardware projects.
Where will my order ship from?
All orders through HomebuildersHardware.com gets shipped the same day from our warehouses in New York and Canada.
Do you offer free shipping?
All orders over $250 get free shipping.
This includes single items above $250, or a combination of items in one purchase.